Technology Resources for Parents and Families

Tue, 12/01/2020 - 1:33pm
  • Consult the linked document for help with commonly asked questions related to Canvas and technology. 
  • This linked slideshow produced by HCPSS also provides helpful information on Canvas.
  • HCPSS Virtual Instruction Parent Toolkit
  • From Parent Tips and Tricks for Distance Learning
  • General tech resources for students and families can be found by clicking on Student Technology Resources from
  • For students: Modules on distance learning in the Canvas Student Resource course and optional tech help sessions announced through Student Resources calendar
  • Troubleshooting basics:

    Quick tech troubleshooting -- try these things first! 

    1) Make sure you're logged into your HCPSS GSuite account and not your personal Google account.  

    2) Clear cache & cookies

    3) Whenever possible use an updated Chrome browser

    4) Close extra apps, windows, and tabs 

    5) Restart your device 

    6) If siblings are using the SAME CHROMEBOOK Device -- this needs to be done: 1st sibling goes to and logs OUT of GSuite and closes any open tabs including Canvas. 2nd sibling goes to and logs  into GSuite, then follow the directions for joining the meeting.